MAGNOLIA SIGNS REFUND POLICY:
Due to the custom nature of these products, there is NO REFUND/RETURN policy in place at Magnolia Signs. If you purchase a sign or project, we are able to hold your project for up to 60 days when a cancellation happens. If you are purchasing a completed project, orders must be picked up within 7 days or they will be returned to stock and no refund will be given.
In order to qualify for a credit for a future private party or workshop, the customer must give at least 48 hours notice of cancellation. If cancellation for a spot at a private party or workshop is made with less than 48 hours of the event OR guest fails to show completely OR arrives later than 20 minutes after the start time of the event the sign fee paid may be forfeited, and the sign may not be completed. NO UNFINISHED SIGN will be given if a guest fails to attend this workshop without informing Magnolia Signs in advance.
Private Party Cancellation:
If you are unable to host your private party for any reason, you may cancel at least 14 days before your event. ANY PAID GUESTS can contact Magnolia Signs to arrange a spot at a FUTURE public workshop, host their own private party OR purchase a carry-out kit to make their PRE-Paid sign. NO REFUNDS WILL BE GIVEN FOR A CANCELLED PRIVATE EVENT.
Parties, with paid guests, cancelled with less than 7 days notice will NOT receive future sign credit and will forfeit any payments made. This is because all of the supplies have been prepared, stencils were cut and time was set aside specifically for your event and others were not allowed to book. PLEASE contact Magnolia Signs Directly if you need to cancel a private event.